Frequently Asked Questions

You upload your customer list (CSV or manual), connect your Trustpilot profile, and RevuMate automatically sends personalised review request emails on your behalf. We track who opens, who clicks, and who leaves a review — all visible in your dashboard.

Before sending customers to Trustpilot, RevuMate first asks them a simple satisfaction question. If they indicate they're unhappy, they're redirected to a private feedback form instead of Trustpilot — protecting your public rating while still giving you valuable feedback.

If a customer receives your review request but doesn't click through, RevuMate automatically sends a polite reminder after a set number of days. This alone typically increases review conversion by 30–50%.

Never. We only need your Trustpilot business profile URL (e.g. trustpilot.com/review/yourbusiness.com). Your account credentials are never shared with us.

Yes. RevuMate invites real customers to leave genuine reviews — which is fully compliant with Trustpilot's guidelines. We never incentivise reviews or use fake accounts.

Yes. Every review invitation includes a one-click unsubscribe link. We store only the data required to send emails and honour all deletion requests. RevuMate Ltd is registered in England & Wales.

This depends on your plan. Starter allows up to 100 requests/month, Growth up to 250, and Pro is unlimited. During your 14-day free trial you get 50 requests to test the platform.

Most clients receive their first reviews within 48 hours of sending their first campaign. Significant results (10+ reviews) typically appear within the first 2 weeks.

Yes. You can upload a CSV file containing customer emails, first names, last names, and phone numbers. You can also add contacts manually one at a time.

No. Your 14-day free trial starts immediately with no credit card required. You only enter payment details if you choose to continue after the trial.

Yes. There are no contracts or minimum commitments. You can cancel your subscription in one click from your billing dashboard — no penalties, no questions asked.

Yes. All paid plans come with a 30-day money-back guarantee. If you're not happy with the results, contact us within 30 days of your first payment and we'll refund you in full.